Legal Information and Policy

**General Terms and Conditions for Providing Services via the Internet** **and Cookie Policy** **Eco-Kart Web Service**

§ 1. General Provisions 1. These General Terms and Conditions govern the use of the web service available at www.eco-kart.pl, operated by Eco-Kart.

2. The owner and operator of the service is:

**Eco-Kart**

Krzysztof Królikowski

Parkstraße 9, 56100 Wołów

VAT ID: 9880267839

REGON: 543182561

Email: opakowania@eco-kart.pl

Phone: +48 515 896 710

"Service Provider"

Using the service means acceptance of these General Terms and Conditions.

§ 1. Definitions

1. **Service Provider** – Eco-Kart.

2. **User** – any person using the service.

3. **Service** – the Eco-Kart website.

4. **Service** – services provided electronically, particularly browsing content, contacting via a form, and requesting quotes.

§ 3. Type and Scope of Services 1. The service allows: - to learn about the offer of custom cardboard packaging and ecological packaging, - to contact the service provider, - to send quote requests. 2. The service does not conduct online sales with direct ordering.

§ 4. Conditions for Using the Service 1. The use of the service is free of charge. 2. The user agrees to use the service in accordance with the law and good manners. 3. It is prohibited to introduce illegal, offensive content or actions that disrupt the operation of the service.

§ 5. Conditions for the Conclusion and Termination of Contracts 1. The contract for the provision of services via the Internet is concluded with the use of the service. 2. The contract ends with the termination of the use of the service. 3. The service provider may temporarily restrict access to the service for technical reasons.

§ 6. Complaints 1. Complaints regarding the operation of the service can be sent to the email address: ecokart.opakowania@gmail.com.

2. The complaint should include contact details and a description of the problem. 3. The service provider will process complaints within 14 days.

§ 7. Cookies and External Tools (Google and others) 1. The service uses cookies as well as external tools, including Google services (e.g., Google Analytics, Google Tag Manager, Google Ads, Google Fonts) and other analysis and marketing tools.

2. Cookies are divided into: - **Necessary** – required for the proper functioning of the site (do not require consent), - **Analytical** – used for traffic analysis and site usage, - **Marketing** – used for displaying advertisements and remarketing.

3. Upon the first visit, the user is informed about the use of cookies. Continuing to use the site or clicking "I accept" means consent to the use of cookies to the extent chosen.

4. The user can change the cookie settings in the browser or through the cookie management panel on the site at any time.

5. Some tools may transfer data outside the European Economic Area. In such cases, we apply security measures in accordance with the GDPR.

§ 8. Data Protection The rules for processing personal data are specified in the **Privacy Policy** available on the service.

§ 9. Liability 1. The service provider strives to ensure that the service operates properly but does not accept responsibility for interruptions caused by force majeure or technical work.

2. The service provider is not liable for damages arising from improper use of the service by the user.

§ 10. Technical Requirements To use the service, a device with internet access and an up-to-date internet browser is required.

§ 11. Final Provisions 1. The service provider reserves the right to change the General Terms and Conditions. The new version comes into effect upon publication in the service.

2. In matters not regulated, the provisions of Polish law apply, particularly the Act on the Provision of Services via the Internet and the Civil Code.

3. The General Terms and Conditions take effect on the day of publication.